Terms of Service.

“We”, “us”, “our” — Engage Digital Projects Ltd, trading as Us Unlocked, a company incorporated in England & Wales (company number 07923233), registered office 20–22 Wenlock Road, London N1 7GU, England.
“You”, “your” — the individual using the Service.
“Couple” — two paired user accounts.
“Content” — any text, photos, voice notes, or other material you create within the Service.
“Subscription” — a paid plan purchased via the Apple App Store.

You must be at least 18 years old to create an account. By signing up you confirm that you are 18 or older and that everything you tell us during onboarding (name, year of birth, etc.) is accurate. We may suspend or terminate any account where this is not the case.

One account per person. One paired Couple per account at any one time. You are responsible for keeping your sign-in credentials confidential and for all activity under your account. If you suspect unauthorised use, notify us immediately via the contact form on our home page (Support topic).

Subscriptions are sold and billed by Apple via the App Store under Apple's standard terms. The price you pay, the billing cycle, and the auto-renewal behaviour are presented before purchase. To cancel, manage your subscription in iOS Settings → Apple ID → Subscriptions; cancellation takes effect at the end of the current billing period.

Where we offer a free trial, the trial begins on the first successful pair (not at sign-up). One trial per Couple. If you do not cancel before the trial ends, the subscription you selected will start automatically.

Refund requests are handled by Apple under Apple's refund policy. We have no power to override Apple's decisions on refunds. Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You agree NOT to:
(a) post, transmit, or store content that is unlawful, abusive, harassing, defamatory, threatening, sexually explicit, hateful, or that infringes anyone's rights;
(b) post any content involving anyone under 18;
(c) impersonate another person, misrepresent your relationship to another user, or use the Service to coerce, stalk, or surveil another person;
(d) reverse-engineer, decompile, scrape, or attempt to extract source code from the Service except to the extent permitted by law;
(e) probe, attack, or disrupt the Service, including attempting to bypass security or rate-limiting controls;
(f) use the Service to develop a competing product, train a machine-learning model, or for any commercial purpose other than your personal use as a couple.

Breach of this clause may result in immediate suspension or permanent termination of your account, without refund.

You retain all ownership of the Content you create. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, and process that Content solely as necessary to provide the Service to you and your partner. This licence ends when you delete the Content or close your account, except to the extent retention is required for the limited periods set out in our Privacy Policy.

We will not use your Content to advertise, promote, or train AI models, except where you have explicitly opted in to a feature that requires processing your Content (in which case our Privacy Policy describes exactly what is processed and how).

The Service, including all software, design, branding, questions, journeys, prompts, and copy, is owned by Us Unlocked Ltd or our licensors and protected by copyright, trade-mark, and other intellectual property laws. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. No other rights are granted.

When you obtain the Service through the App Store, the following additional terms apply: (i) these Terms are between you and us, not Apple; (ii) Apple is not responsible for the Service, its content, or any claim relating to it; (iii) Apple is a third-party beneficiary of these Terms entitled to enforce them against you; (iv) any warranty failure may be reported to Apple, who may, at its discretion, refund the purchase price.

We aim to keep the Service available but do not guarantee uninterrupted, error-free, or fully secure operation. We may add, change, suspend, or remove features at any time. Where a change materially reduces functionality you have paid for, we will give reasonable notice and a pro-rata refund where required by law.

The Service is a relationship-connection tool, not a medical device, not a therapy service, and not a substitute for professional advice from a qualified mental-health, medical, legal, or financial professional. If you are in crisis or in danger, contact your local emergency services or a relevant crisis line. We do not diagnose, treat, prevent, or cure any condition.

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, non-infringement, or uninterrupted availability. We do not warrant that the Service will meet your requirements, that any reveal will arrive at any particular time, or that any AI-generated output will be useful, appropriate, or accurate.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

To the maximum extent permitted by law, and subject always to clause 11:

(a) we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive loss or damage; loss of profit, revenue, business, contracts, opportunity, goodwill, or anticipated savings; loss of data; or any relationship, emotional, or reputational consequence of using the Service;

(b) our total aggregate liability to you arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (i) the total fees you have paid us in the twelve months immediately preceding the event giving rise to the claim, or (ii) £100;

(c) you agree that this allocation of risk is reasonable given the nature of the Service and the price paid for it.

You agree to indemnify and hold us, our affiliates, officers, employees, and agents harmless from and against any claims, demands, liabilities, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your Content; (ii) your breach of these Terms; (iii) your breach of any law; or (iv) your infringement of any third-party right.

We may suspend or terminate your access to the Service immediately, without notice, if we reasonably believe you have breached these Terms, posed a security or legal risk, or otherwise misused the Service. You may close your account at any time from Settings → Account in the iOS app, subject to the deletion process described in our Privacy Policy. Clauses 6, 7, 11, 12, 13, 16, and 17 survive termination.

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including without limitation acts of God, war, terrorism, riot, epidemic, government action, internet outage, third-party-provider failure, or industrial dispute.

These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that, if you are a consumer resident in another jurisdiction, you may bring proceedings in your local courts where mandatory law requires.

Nothing in these Terms affects your statutory rights as a consumer.

Entire agreement. These Terms and our Privacy Policy form the entire agreement between you and us in relation to the Service.

No waiver. Any failure by us to enforce a right is not a waiver of that right.

Severability. If any provision is held unenforceable, the remaining provisions remain in full force.

Assignment. You may not assign your rights under these Terms. We may assign ours to a successor in connection with a merger, acquisition, or asset sale.

Notices. We will give notice via the email address registered to your account or in-app. You give notice to us at the registered office above or via the contact form on our home page (Legal topic).

Changes to these Terms. We may update these Terms from time to time. Material changes will be announced in-app and by email at least 14 days before taking effect; continued use after the effective date constitutes acceptance.

Questions about these Terms? Use the contact form on our home page and select the “Legal” topic (or “General question” if your query doesn't fit).